Contact Pair Eyewear Customer Service

The Pair Eyewear email for general inquiries is hello@paireyewear.com. You can use this address to learn about lenses, frames, and customizations. You can also request assistance uploading prescriptions and lens options via email. If there are issues with the order, like broken or incorrect items, you can use this address to discuss a replacement, refund, or return. Feedback, complaints, and suggestions can be sent to the customer care team as well. Alternatively, you can submit a request via the official website by clicking the Email Us option in the Help section at the bottom of the homepage. The Pair Eyewear contact email for the Privacy Policy questions is paireyewear@gdpr-rep.com.

The Pair Eyewear headquarters address is Pair Eyewear, 251 W. 87th St. #66, New York, New York 10024, United States. To get in touch with the company’s representatives via mail, send your correspondence to 610 Mayfield Avenue, Stanford, CA 94305. You can mail official notices, requests, and other documentation to this Pair Eyewear address, as well as general feedback and complaints. You can also discuss returns and refunds with the customer service agents via mail if your order is damaged or broken. The Privacy Policy concerns can be sent to DP Data Protection Services UK Ltd. Attn: Pair Eyewear 16 Great Queen Street Covent Garden, London, WC2B 5AH United Kingdom.

The Pair Eyewear support hours are Monday to Friday from 9 a.m. to 5 p.m. ET. The customer care helpline is available within these hours for general questions and assistance requests. If you prefer communicating online, you can use the live chat feature on the official website. You can reach the Pair Eyewear customer service operator within regular business hours. Outside of working hours, you can use the virtual assistant’s help to troubleshoot your issues or track your order.
To schedule an appointment at one of the Pair Eyewear offices, visit the official website, find the Store Locator option, and click the Book an Exam button next to the chosen location.

You can visit the Pair Eyewear website whenever you need to get in touch with customer care representatives. Click the Chat icon in the bottom right corner of the screen to start the conversation with the virtual assistant. The chatbot will answer simple questions, help you track your order, or connect you with live agents within customer service hours. Alternatively, you can click the Email Us button in the Help section at the bottom of the homepage to submit a request. Select the topic of your inquiry from the drop-down menu and complete a web form with the required information.