Pair Eyewear
Pair Eyewear Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating based on 54 customer reviews. Consumers are mostly dissatisfied and only 17% would likely recommend Pair Eyewear to a friend or colleague.
Positive Feedback
Customers praise the concept of interchangeable toppers and say the frames are fun and often well made; some shoppers report quick, helpful resolution when connected to a live agent.
Negative Feedback / Risk Areas
- Frequent Pair Eyewear customer complaints about delayed shipping and missing orders.
- Repeated reports of poor customer service with hard-to-reach live support and unhelpful AI chat.
- Billing and refunds problems, including membership fee disputes and unresolved refunds.
- Website and PD tool issues that block order processing.
Key Takeaways for Future Customers
- Read Pair Eyewear reviews first and confirm return/refund policies before paying for expensive prescriptions.
- Document orders and ask about refunds or PairCare membership fees in advance.
- Allow extra time for shipping and be prepared to escalate if customer service is unresponsive.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating based on 54 customer reviews. Consumers are mostly dissatisfied and only 17% would likely recommend Pair Eyewear to a friend or colleague.
Positive Feedback
Customers praise the concept of interchangeable toppers and say the frames are fun and often well made; some shoppers report quick, helpful resolution when connected to a live agent.
Negative Feedback / Risk Areas
- Frequent Pair Eyewear customer complaints about delayed shipping and missing orders.
- Repeated reports of poor customer service with hard-to-reach live support and unhelpful AI chat.
- Billing and refunds problems, including membership fee disputes and unresolved refunds.
- Website and PD tool issues that block order processing.
Key Takeaways for Future Customers
- Read Pair Eyewear reviews first and confirm return/refund policies before paying for expensive prescriptions.
- Document orders and ask about refunds or PairCare membership fees in advance.
- Allow extra time for shipping and be prepared to escalate if customer service is unresponsive.
Media from reviews
Salt Lake City, Utah
Will I ever receive my order?
I was told one week production and 5-7 days for delivery. Im over two weeks out and my order is still not even made yet.
After I emailed asking about my order I got a reply saying there was a processing delay due to an unexpected issue. How vague can they be? I want my order or a refund.
Even just a straight and clear explanation would be helpful. I feel like Im being yanked around.
User's recommendation: I can’t speak to the quality because I still don’t have my order. Sabe yourself the hassle and frustration. Don’t fall into their bait and switch.
Naples, Florida
Glass never received. Order placed in August 2025
I placed an order for a pair of glasses and two toppers. The order was placed in August 2025.
I was contacted about my PD not appearing on the prescription. I did the measurement per their instruction and I sent the PD measurement. I've heard nothing since, sent emails, and attempted to call many times. My glasses were nearly $500, so yes, I do want them and I appreciate your tracking down my order and sending them to me.
Thank you, Kathy Joiner.
kathyjoiner444@***.com
(740) 821-****
- Very poor customer response to problems
- Glass ordered yet never received
Preferred solution: Deliver product or service ordered
Indianapolis, Indiana
Order change
I can’t say enough wonderful things about this company, its products, and customer service
I made an order within the last week. I went to check the status and noticed that Pair needed my pd# to continue to process my order. Then, I saw that a brand new, limited time frame had just popped up. It was exactly what I had been wishing Pair would make!
I called Pair, and I was quickly connected with a live agent. She took the time to see if my glasses had been started. Nope. They were waiting on my PD.
She checked to see if I could change the frame from what I originally ordered to the new pink glitter clear. I could! She quickly changed it and voila! I emailed Pair with my PD numbers, and that's it!
Thank you for allowing me to change! Thank you for kind representatives! Thank you for excellent customer policies!
Any issues I have ever had, Pair has been prompt and has done their best to help me! Thank you!
- Work diligently to help find a solution if it is possible to
- Difficult to find a csr phone number to call
Preferred solution: Change in order before order is processed and made. Yep! No problem!
User's recommendation: Pair Eyewear is a legitimate, excellent prescription/reader/fun eye glass company. It was a little difficult to find a customer service number to call rather than do the chat etc, BUT, I found it. I was redirected quickly by the CSR Bot, to the live agent! She was friendly, efficient, & prompt. She worked to check if she would be able to fix my situation and she was! Anytime I have ever had a problem, Pair has helped me and I have had excellent outcomes! They tells me that if they CAN help you in anyway, they WILL! No run around! No quick “no, I’m sorry there is absolutely no way”, etc. twice have spoken with a live agent since my 3 years of having Pair. Always a pleasant experience! thank you thank you thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moweaqua, Illinois
Declined order
Will you accept Discover? I did get a message my glasses were being made.
Can you check? I think these glasses are really cute and would love to have them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Luis Obispo, California
Order received, but not what i ordered
I need to start a return. They are way too small.
Plus, she wants a bigger size frame. The return info didn't come to me.
Preferred solution: Refund exchange
Covington, Louisiana
Order missing pieces
No designated customer service line. I sent an email and am awaiting a reply.
Half of my order is missing. Id like to find out how they intend to rectify the problem.
User's recommendation: Pay attention. Follow our order
Unresolved issues and terrible customer service
Wanted a single vision glasses WITHOUT progressive lenses. Sent in the prescription and they DEDUCTED the progresseibe from the regular lenses.
Instead of a single vision -3.75 I got -2.5.
WTF?? Thats not how it works!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leesburg, Virginia
My order 275****
I have placed an order with Pair on the 13th and paid for expedited shipping. If I can't get my order by the 24th, I need to change the shipping address but have not received a response.
I will be out of town and would like my order.
Please respond. Cindy Milam
cmilam57@***.com
User's recommendation: Make sure you are willing to wait a while for your order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Williamsport, Pennsylvania
Defective lense
My lens is falling apart and I can't wear my glasses. I tried to call and email several times and have yet to hear anything at all back from them.
There is only AI to talk to and not a real person.
I'm beyond frustrated. I have spent a lot of money on your products and you seem to not take care of the customer.
- Are so much fun
- Customer service
Preferred solution: My lense replaced
User's recommendation: Bad customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not complete
Pair eyewear fixed my issue reorder the missing eye wear top Very goid response when you use this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Pd tool not working already tried chat
Company fixed the issue and I have been provided with apology. That's it. When the website isn't working, it isn't working.
Can't speak to a live person. Very frustrating.
The PD tool is not working properly on the website. I cannot get my glasses ordered because I can't speak to someone.
I tried chat and tried calling, but no luck. Terrible customer service.
Preferred solution: I would like to talk to a customer representative so I could ask if they could use my PD from last order. Which I'm not sure why they just didn't do to begin with my eyes have not separated more or come together more
User's recommendation: Really don't know what to say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stanford, California
Resolved: Items missing from my order
Company fixed the issue and I have been provided with product replacement. They replaced the missing products.
Work with them! They responded and handled my complaint.
When I received my order, I was missing the eyeglasses I purchased and only received some of the toppers. When I contacted them, they told me the whole order was delivered.
It was not.
I was missing the eyeglasses and 2 toppers. Pair is working with me now to correct the situation.
- 1 pair of eyeglasses with different toppers
- Hard to get to customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Check your orders closely.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No response, still owe me a tooper
Company fixed the issue and I have been provided with product replacement. Apologies and product replacement as promised.
I was able to finally reach out to someone.. a real person for once, not an auto bot or email.
It's amazing how she was able to get my item sent out in minutes when I struggled for WEEKs to get a response! I received my tracking information yesterday for my shipment and today received a notification from shop saying my shipment will be here Tuesday.
She was very kind not rude at all. It's because of her that I'd reconsider remaining a repeat customer.
Per their policy, it only takes 3-5 business days for a topper-only order. Well, that's a huge lie! I didn't get any part of my order until April 4th, and I'm still waiting on my topper they originally promised me! When I reached out to them, they initially said, 'Oh sorry, your topper is on back order.
You can either get a replacement, get a store credit, or a refund.' Well, because I've placed so many orders with them before, I didn't think they would treat me so badly. They didn't include the topper they promised, then proceeded to ignore my emails and requests through their auto bot. At one point, their auto bot would then tell me, 'Sorry, your order is stuck in the warehouse. Sorry for the inconvenience.' Then it went from that to, 'Sorry, we can't locate an order for you.
We will reach out to our team for you.' That was over a week ago. No response, no email, no call. Nothing at all. I've spent thousands with this company just to be ghosted.
Yet I can still receive their funky promotional emails? Wow, Paireyewear classic. I filed a BBB complaint, and I have yet to get a response from that either! Horrible!
Buyer beware; you may not get everything you paid for. They will take your money and not provide you the service that you paid for!
Order never came, you guys! And they will ghost you!
- Changing designs and looks
- Are not honest people and will lie to you
Preferred solution: Deliver product or service ordered
User's recommendation: Don't shop there. Buy your glasses elsewhere!
Beverly, Massachusetts
Billing
Trying to speak to someone at customer service, and no one answers the phone. I want to speak to somebody, not deal with chatting online.
Preferred solution: A phone call to discuss my billing issue
User's recommendation: Deal with a different company
Nashville, Tennessee
Missing package
You say that my package is still in transit. It was supposed to have been delivered on Monday, 17 November.
Now you're telling me it is going to be between the first and 8 December. However, it has been in Whittier, California, for nearly 2 weeks now, and they say it cannot be delivered.
Preferred solution: Deliver product or service ordered
Kansas City, Missouri
Invoices
I don’t know. I will just keep trying. I can’t find a phone number answered by a human representative.
No phone # to call them.
I need an itemized invoice for the base pair of glasses with progressive lenses, which I purchased from Pair, so I can turn it in to my insurance. I love my eyewear from you.
Please email it to my email address on file, m62ee944j@***.com. Thank you.
- Variety
Preferred solution: Itemized invoice for base lenses and frame.
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Do u have a phone number for the company? That would help me out a great deal