Alicia T Per

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Verified Reviewer
| map-marker Stanford, California

Canceled an order and was still charge for product

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Contains 1 confidential file for company representatives

I ordered top wear glasses, not knowing that they weren't actually glasses. When I realized this, I canceled the order.

Although the order was supposedly canceled, I received the product and was charged. I would like a full refund and need to return the product.

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Loss:
$64
Pros:
  • I have no clue
Cons:
  • Top wear is just the designs and you have to order a base pair in order to use

Preferred solution: Full refund

User's recommendation: These are not actual glasses a base pair must be bought before you can use these glasses

Beckster R

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Verified Reviewer
| map-marker Stanford, California

Customer service is nonexistent.

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I had ordered some toppers and I immediately tried to correct the shipping address by emailing them, as it was the only option for contact. They didn't ship my order for two weeks, but the whole time I was sending emails to correct my delivery address, I never received any response back.

So, my toppers were sent to a timeshare that nobody will be in for six months. I'm sure that they're gone for good.

I'm very unhappy with the communication with customer service. It's pretty much nonexistent.

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Loss:
$60
Pros:
  • Product is great
Cons:
  • Customer service is nonexistent

Preferred solution: Deliver product or service ordered

Sheila W Wem

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Verified Reviewer

I have a $30 credit but I missed place information

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I ordered the Murphy shade topper twice, and each time they didn't fit. So, I have a $30 credit. I need the number for that credit.

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Loss:
$30
Pros:
  • Nice products
Cons:
  • Hard to get to customer service

Preferred solution: I would like to get another topper

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